Shipping Policy

Shipping Information

At EtchdCo, we create premium personalised gifts with care and attention to detail. Please review our shipping policy below.

Processing Time

As our products are custom-made and personalised to your specifications, please allow:

• 3-5 business days for production and personalisation
• Additional time may be required during peak periods (holidays, promotional events)

Shipping Destinations

We ship to the following countries:

• Australia
• New Zealand
• United Kingdom
• United States

Delivery Timeframes

Australia:

• 5-7 business days after production
  

New Zealand:

• 7-10 business days after production
  

United Kingdom:

• 7-10 business days after production
  

United States:

• 7-10 business days after production
  

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Delivery Issues

If your order doesn't arrive within the expected timeframe, please contact us at your convenience and we'll help resolve the issue.

Custom & Personalised Items

Please double-check all personalisation details before completing your order. As each item is custom-made specifically for you, we cannot accept returns due to personalisation errors on the customer's part.

Questions?

If you have any questions about shipping, please don't hesitate to contact us.